General terms and conditions of purchase
When you shop at manos, you undertake payment responsibility for the purchase and accept the following terms and conditions.

Delivery terms
Delivery takes place to the address you have provided as the delivery address. You as the buyer are responsible for ensuring that the delivery address is correct. If the address is changed or incorrect, any additional costs will be charged to you as the buyer.

Right of withdrawal/returns policy
The buyer has the right to withdraw from their purchase within 14 days of receiving the item. Returns and exchanges only apply to unused products and unopened packaging. To receive a refund, the goods must essentially be in an unchanged condition. The buyer bears the transport risks and shipping costs. If you wish to withdraw from your purchase, please contact Info@manos.se The withdrawal period begins from the day you received the item via delivery.

How to return an item
Contact us at Info@manos.se if you wish to make a return. Describe the return – order number, customer, contact details. Returns are sent to manos, Renstiernas gata 22, 116 31 Stockholm, Sweden. You as the customer are responsible for return shipping and insurance against transport damage.

When we send your order, we pack it carefully so that nothing breaks. If you send a return, please use the same packaging and pack it in the same careful manner to reduce the risk of damage.

Refunds are made once we have received the item in perfect condition. The shipping fee is not refunded.

Complaints
If there is a fault with the product, please send an email to info@manos.se. Describe the fault in text and preferably with a picture, and we will get back to you regarding further processing.

The fault must have been present when you received the item. The length of the right to make a complaint follows the Consumer Sales Act. Compensation cannot exceed the sales value. If we agree that there is a fault with your item, we will cover any shipping costs.

Payment methods

Delivery times and shipping costs
Your package is packed and shipped within 1–5 working days. When your package has been processed by us, you will receive an email confirming that the package has been shipped. We deliver all our packages with Sendify. We do not take responsibility for delivery handling/times. Delivery time is normally 5–7 days within Sweden. You have the right to cancel the purchase in the event of a delay if you do not approve a new proposed delivery time.

Uncollected shipment
For goods that are not collected, we charge a fee to cover our costs for handling this.

Force Majeure
Manos is not responsible for damages that arise due to conditions that we could not foresee or influence, which make the fulfillment of entered agreements impossible.

Get in touch with us!
If you are wondering about anything regarding the product you have ordered, just get in touch with us and we will resolve it!